COVID-19 Guest Updates

COVID-19 Guest Updates


Welcome Back, We're Open!

Please take a moment to review our safety and cleaning enhancements below. In consultation with the National Park Service and, as part of our commitment to creating a safe, enjoyable experience during your visit, some services and operations have been modified and adjusted to protect against the spread of COVID-19.

Please Note: Services, Operations, and Times subject to change.

Socially Distant, but Close to Nature

We are redefining the guest experience to meet safety guidelines while maximizing your vacation. Find out more >


Operation

Status

Hours

Notes

Crater Lake Lodge Hotel Accommodations Open
(4 pm check-in time)
 

Sunday, Oct. 11, 2020 - Last night for overnight accommodations

Monday, Oct. 12, 2020 - Lodge closes for the season at 11 am

Crater Lake Lodge Dining Room Open

Breakfast - 7:30 am to 9:30 am

Lunch - Closed (pre-order box lunch for lodge guests)

Dinner - 5:30 pm to 8:30 pm
(Last seating at 8:30 pm)

Great Hall Bar served from 2:00 pm until 10:00 pm

Monday, October 12, 2020 - Closes after breakfast

Rim Village Café & Gift Shop Open

Sep. 28 - Oct. 25
10:00am to 5:00pm

 
Volcano Boat Tours Closed for Season    
Mazama Campground Closed for the 2020 season. Scheduled to open June 11, 2021.  

Please see new check-in procedures here

Mazama Village Camper Store Closed for the 2020 season. 8:00 am to 7:00 pm Closes for the season on Monday, Sep. 28 at 5 pm
Mazama Village Gasoline Pumps Open 8:00 am to 7:00 pm Closes for the season on Monday, Oct. 12 at 5 pm
The Cabins at Mazama Village Open  

Last night for overnight accommodations Sunday, Sep. 27

Closes for the season Monday, Sep. 28 at 11 am

Annie Creek Gift Shop Closed for the 2020 season. 12:00 pm to 8:00 pm  
Annie Creek Restaurant Closed for the 2020 season.

Breakfast - Closed

Lunch - 11:00 am - 2:00 pm

Dinner - 5:00 pm to 8:30 pm

To-go dining service.

Closes for the season on Monday, Sep. 28


Service Updates


Boat Tours

Due to COVID-19 protocols and the inability to socially distance, the National Park Service and Crater Lake Hospitality have cancelled boat tours for the 2020 season.


HOUSEKEEPING

Daily housekeeping service is not available, however, if you need anything during your stay to please contact the front desk.


HIGH CALL VOLUME ALERT

As the coronavirus situation evolves, we want to let you know that speaking with a reservations associate in our contact center may take longer than usual. The fastest and easiest way to book reservations is through our online booking engine.

If you need to cancel a reservation, you can submit a request via email at
CraterLake-CustomerService@aramark.com.