COVID-19 Guest Updates

COVID-19 Guest Updates


Welcome Back, We're Open!

Please take a moment to review our safety and cleaning enhancements below. In consultation with the National Park Service and, as part of our commitment to creating a safe, enjoyable experience during your visit, some services and operations have been modified and adjusted to protect against the spread of COVID-19.

Please Note: Services, Operations, and Times subject to change.

Socially Distant, but Close to Nature

We are redefining the guest experience to meet safety guidelines while maximizing your vacation. Find out more >


Operation

Status

Hours

Notes

Crater Lake Lodge Hotel Accommodations Opens Friday, May 14, 2021 (Opens to Lodge guests only at 11 am)    
Crater Lake Lodge Dining Room

Opens Friday, May 14, 2021

(Opens for dinner at 5:00 pm)

Breakfast - 7:30 am to 9:30 am

Lunch - Box lunches offered

Dinner - 5:00 pm to 8:30 pm

Great Hall beverages and appetizers served from 3:00 pm until Dining Room closes.

 
Rim Village Café & Gift Shop Opens Friday, April 9

Friday, April 9
10:00 am to 5:00 pm

Friday, May 14
10:00 am to 6:00 pm

Monday, September 27
10:00 am to 5:00 pm

Closes Sunday, October 31, 2021 for winter depending on pandemic conditions
Volcano Boat Tours Closed for the season due to pandemic related housing restrictions.    
Mazama Campground Closed for the 2020 season. Scheduled to open June 11, 2021.  

Please see new check-in procedures here

Mazama Village Camper Store Opens Friday, May 21

Friday, May 21
10:00 am to 5:00 pm

Friday, June 11
8:00 am to 7:00 pm

Tuesday, September 7
10:00 am to 7:00 pm

Closes for the season on Monday, September 27 at 5 pm
Mazama Village Gasoline Pumps Opens Friday, May 21

Friday, May 21
10:00 am to 5:00 pm

Friday, June 11
8:00 am to 7:00 pm

Monday September 27
10:00 am to 5:00 pm - credit card only

Closes for the season on Monday, October 11 at 5 pm
The Cabins at Mazama Village Opens for the season Friday, May 21 at 11:00 am  

Last night for overnight accommodations Sunday, September 26

Closes for the season Monday, September 27 at 11 am

Annie Creek Gift Shop Opens Friday, May 21 11:00 am to 8:30 pm Closes for the season Sunday, September 26 at 8:30 pm
Annie Creek Restaurant

Opens Friday, May 21

Dinner only on Friday, May 21 and Lunch begins on Saturday, May 22

Breakfast - Closed

Lunch - 11:00 am - 3:00 pm

Dinner - 5:00 pm to 8:30 pm

Closes for the season after dinner on Sunday, September 26

Service Updates


Boat Tours

Due to COVID-19 protocols and the inability to socially distance, the National Park Service and Crater Lake Hospitality have cancelled boat tours for the 2021 season.


HOUSEKEEPING

Daily housekeeping service is not available, however, if you need anything during your stay to please contact the front desk.


HIGH CALL VOLUME ALERT

As the coronavirus situation evolves, we want to let you know that speaking with a reservations associate in our contact center may take longer than usual. The fastest and easiest way to book reservations is through our online booking engine.

If you need to cancel a reservation, you can submit a request via email at
CraterLake-CustomerService@aramark.com.